Of course, there are sometimes things that throw you off the track. We recommend four steps if you need to cancel your event: First, and in any case recommendable: Close your presale simply by editing the presale ending. Second, remove the webshop integration on the website or in social media. Third, you should contact your buyers - we offer you a way to inform all buyers directly. Go to your account and select the function "Contact buyers" for the concerned event. Fourth, and if necessary, take care of the reimbursement of the entrance fees to the customers - this can easily be done in your Braintree account.