Got questions? We've got answers!

Basics

What do I have to do to get customer of X-TIX?
Thank you for your interest. It’s pretty easy, just sign up for our product and get immediately our business partner. What you need for using X-TIX is at least a Braintree account, which you can integrate for receiving your money. If you have also a smart phone (with an iOS operating system), you can use it for doing the entrance management. That’s it.
Do I need to have a subscription, or can I use X-TIX for free?
Fundamentally we offer X-TIX as a free service for your events. Just sign up for our product. What you need for using X-TIX is at least a Braintree account, which you can integrate for receiving your money –that’s it. If you want to use the full power of X-TIX we offer a monthly or yearly subscription – please check out our pricing plan.

Payment & fees

How much fees do I pay for a ticket?
None to us, that’s how X-TIX works. Dependent on your needs you can use it for free or will need to subscribe monthly or annually and pay a fixed price, no matter how much tickets you’re selling. Isn’t that fair?
How much do the payment processors charge for their service?
It always depends on your individual settings, just as your monthly revenues. For further information please check Braintree.
When do I get my revenues?
Directly, isn’t that great? Since you implement your own payment solution, each ticket revenue goes directly to your Braintree account. No more days, weeks or months to wait for your hard-earned money.
How do I implement my Braintree account?
At first, you’ll need to sign up at Braintree. After creating your account and receiving the necessary information, you’ll be able to implement your Braintree account at X-TIX. If you need further information about it, please consider our “How to implement PayPal”.
In case of cancellation – how do I refund payments?
Since you implement your own payment processor, we don’t have access to your payments and can’t therefore help you refunding it. Sorry for that!

Tickets & entrance management

How does your entrance management work?
The entrance management considers the use of the X-TIX app for iOS. Just download, log-in with your credentials and scan all attendees one after the other. All your sold tickets are automatically available in the app - i.e. you do not have to export anything manually anymore. If you don’t want to use any technique, we also provide a door list for you.
How long can I sell tickets?
Since the tickets are sent directly by e-mail, the long waiting time for postal delivery is eliminated. Therefore, your pre-sale can also remain open during the event itself - the tickets sold are always displayed directly in the app. You determine the exact time of the presale end as organizer.
Do you offer seating plans?
Not at the moment. “Que será, será, whatever will be, will be, the future's not ours to see”.
Do I need to set-up order confirmation e-mails on my own?
For each ticket sold, a standardized e-mail template will be sent, which you can customize with a signature. Your company name or name will be displayed automatically as sender. Nothing else to do!
Is your service upfront available?
Good news, the answer is yes. It’s going to take about five minutes of your time to sign up, provide all information and start selling tickets. Let’s go.
Is there a ticket limit?
Lucky you, there is no ticket limit – but if you want to use the full power of X-TIX and customize your web shop, be 100 % free of advertising and much more, just upgrade to the monthly or annual plan. In our pricing plan you’ll find an overview of advantages and features, we got a bunch to offer.

Webshop

Can I remove the X-TIX logo from my web shop?
The X-TIX logo is displayed automatically on every ticket – if you want to use the full power of X-TIX and customize your web shop and display only your logo on the tickets, just upgrade to the monthly or annual plan. In our pricing plan you’ll find an overview of advantages and features, we got a bunch to offer.
How do I change my contact information?
You just need to log-in to your promoter account and change the information. Please consider that we need to gather certain information – on the one hand for doing business, on the other hand due to legal obligations.
How do I integrate a web shop into my web site?
With our software you create a web shop that fits into the corporate design of your website. We either offer you an iFrame - just copy the code to your clipboard and paste it in your website. Or if you just want to use the link to the webshop and make it available on the website or Facebook page - just copy and paste.
Which languages do you offer for the web shop?
For the moment we provide English and German as web shop languages. More languages are soon to come.

User account

# How do I change my password?
If you just want to change your password, you just need to recover it and choose a new one. If you’ve registered with Facebook, please consider to change your password within this account.
How do I change my subscription?
You just need to log-in to your promoter account and change the subscription plan – using the button “Upgrade now”. Please consider an upgrade will be available directly, a downgrade is subject to the date of termination.
I don’t know my credentials – what to do?
Your X-TIX account needs either an e-mail address or a Facebook account associated with it for you to log in. You might recover your password. If there’s an account associated with it, we’ll let you know (please check your e-mail inboxes, including any spam or junk folders).

If you’re unsure if your account is connected with Facebook: Log into Facebook, select “Settings” on the dropdown in the top-right and choose “Apps”. If you see the X-TIX icon, your account is connected to Facebook.
How do I delete my account?
To delete your account means also, that we’ll wipe out all your information in our database. If you want to want to delete your account, just write us an e-mail – we take care about it instantly.
Which data do you save?
We would like to be transparent as possible to you. Therefore, we’ve set up a detailed privacy policy, where you can look up which data we save.

Got questions? We've got answers!

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